Your Naturelle latex bed comes with a full replacement warranty for 25 years.
Naturelle organic beds manufactured to the highest standards providing consistent excellence in performance.
Naturelle organic beds warrants your latex mattress for a period twenty-five (25) years against factory defects in craftsmanship & material. Any physical defect in the mattress that creates the Natural Latex rubber material to sag, despite normal usage and handling. All manufacturing defect in the Natural Latex core or Topper will be replaced free of charges. The mattress cover is not applicable in this warranty. With an indentation of more than one inch (1″) not associated with a sag in the foundation, or platform. If A defect appears during the Twenty-five (25) years of Total Replacement guarantee, we will, at our discretion, either repair or replace the mattress ( Mattress cover not applicable). You will be responsible for shipping costs.
The replacement shall be provided only with the customer’s compliance with the following terms:
Naturelle organic beds will replace the mattress core and or topper without charge to the consumer.
Use of improper foundations, platforms or other foundations upon which the Naturelle bed is placed, can appear to damage to the product. Should an incorrect base be utilized by the consumer, causing the product to failure, the guarantee may be voided.
Naturelle organic beds advises that its mattress is suitable for individuals up to 450 lbs and couples of combined weight approx. 800 pounds. Naturelle at this moment accepts no responsibility for any loss of performance experienced when these weight guidelines are not obeyed.
Naturelle's guarantee is void if the product is found to have been tampered with or misused by the customer. Reasonable wear, and will not apply if the product has been damaged willfully or due to an accident and or neglect; including burns, cuts, water damage, smoke, bodily fluid contamination, stains, or is otherwise soiled or unsanitary. This guarantee is valid only to the consumer of the mattress as indicated on the original sales invoice. The Tag must not be removed from the original bed as this identifies the product regarding warranty and an original bill is required and is the only acceptable proof of purchase.
Also, this warranty doesn’t cover conditions resulting from any attempt to clean the product in an inappropriate manner, incorrect storage of the product, the bearing any evidence of pests or rodents or damage purchase from resellers who are not authorized, retailers.
We do not guarantee our product as a remedy for any particular therapeutic condition and do not warranty against any complications resulting from the use or inability to use this merchandise.
We do not guarantee individual comfort preferences, sheet fit or height concerns emerging from purchaser’s bed frame. Should this warranty be exercised and your merchandise replaced and repaired the warranty will not be extended or renewed. We make no warranty beyond those terms and conditions stated.
This warranty gives you specific legal rights, and you may also have other rights that vary from province to province ( state to state).
Making a guarantee claim:
1. send email to Naturelle organic beds at
2. A brief written description with photo of the defect
3. original bill of sale
4.Proof that the law labels ( image/photo if possible)
customer service at Toll-Free 1.800.914-4690
1 Year Comfort Guarantee
We understand that like most people in Canada & the USA, you are probably sleeping on the wrong mattress. Naturelle Estimates that over 50% of people regret purchasing their new bed after sleeping on it for just 45 days.
Let's not fool ourselves, 20 or 45 minutes trying out a mattress in the showroom is not adequate to determine if the bed selected will adequately support your entire back. (Lower, center and upper back,) Your sleep, ultimately your quality of Life and your health.
That is why we recommend you never purchase a mattress unless you have at least A 1 year comfort guarantee. There are stipulations.
Please read our terms and conditions from our online store
Naturelle change your life!