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Shipping & delivery
Naturelle offers shipping across Canada and The USA, at reduced rates. This can save you hundreds of dollars in shipping charges alone! Accessories usually ship via courier and may arrive separately from your mattresses and adjustable beds. Adjustable beds are shipped via professional freight to assure proper handling of your bed. Visit our Shipping Information page for details.
Privacy & security
Naturelle, we hold our customers' privacy in high esteem. We neither sell nor share, any of your personal information you provide us to complete your purchase transactions. All information kept in the strictest of confidence.
Returns & replacements
We understand that even though we do work closely with our customers to match them with the best mattress based upon their unique sleep needs and requirements, the real test of individual mattress compatibility comes after having slept on it for a period. We are so confident of the quality and superior comfort of our Natural latex mattresses that we give you a 1 Year Comfort Guarantee period to try out your new Naturelle Latex mattress ! If you are not satisfied with your mattress, ship it back for exchange only within 1 year. For more information, please read our terms and agreement for at our on line store
Naturelle offers two methods for placing an order. You can call us at 1-800-914-4690 to speak to representative and order over the phone, or you may place an order online. Online checkout offers easy and secure shopping. Our site is tested and guaranteed safe.
For online orders, you have the option of creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please contact us if you have any questions about the order process.
Payment, pricing, & promotions
Naturelle accepts Visa, MasterCard, American Express, and Discover credit cards online. Over the phone, we also accept direct transfer checks (e-checks), which work with most savings and checking accounts.
To view your order and order history, login into your account, You will find a navigation menu with a link To view your orders and order history online, you first must have a Naturelle account. You can sign up from our on-line store.
Updating account information
If you have an On-Line Order account: First, login into your account. In the navigation menu, there are various options to update account information:
Account Dashboard: Update contact information, mailing preferences, primary billing address, and primary shipping address.
Account Information: Update Name, Email address, and password.
Address Book: View, and edit your address.
My Orders: View your order history.
Newsletter Subscriptions: Manage your email subscriptions.
To edit address or information on an open order, please contact us as soon as possible
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