Terms and Conditions:
Applies to all sales;
The Terms & conditions apply to the use of this Website as well as all transactions conducted through the site
All notices from Naturelle to you may be posted on our website and will be considered delivered within thirty (30) days after posting. Notices from you to Naturelle will be made either by e-mail, sent to the address we provide on our website or sent by first class mail to our address at:
6380 Tomken Road Unit 1, Mississauga, ON, L5T 1Z9
Naturelle delivery shall be deemed to have been made by you to Naturelle five (5) days after the date sent
The content appearing on this website is the property of:
Naturelle Copyright © 2011-2013 Naturelle All rights reserved. All users, are authorized just to view, copy, & print, distribute documents on Naturelle's website as long as (1) the documentation is used for informational purposes only, & (2) any copy of the documentation (or part thereof) includes the following copyright notice: Copyright © 2016 Naturelle. All rights reserved.
All products certified as 100% Natural; The certification can be from Eco institute, Gols, or various other companies depending on the country of manufacturer of the natural latex and the process selected.
Naturelle's brand, products, and names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of the product(s) by Naturelle. Nothing contained herein shall be interpreted as presenting by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or additional intellectual property right of Naturelle
Use Of Site
Our site may contain other proprietary warnings & copyright information. The terms of which must be recognized and followed. Data on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Naturelle and its subsidiaries reserve the right to refuse service, terminate accounts, and cancel orders in its discretion, including, without limitation, if Naturelle believes that customer conduct violates applicable law or is harmful to the interests of Naturelle and its subsidiaries.
Naturelle does not share any information with any 3rd party Company. All your information is held private.
Shipping & Delivery
At this time, Naturelle ships merchandise to locations within Canada & United States only. Requests for delivery to any other international locations must be made by e-mail to The risk of loss of all merchandise ordered on our Website passes to you when the merchandise is released to the shipping carrier. All shipments are made using regular ground service and will be shipped within 1-2 weeks. Please allow delivery within 4-5 days after shipping. Special orders and custom orders and or multiple orders can take up to 4-6 weeks to process.
On sale or custom mattress orders and DEALER ORDERS can not be cancel due to the individual custom nature of these products; A 25% restocking fee will apply to all orders including Custom canceled & returned un-opened orders.
Custom ordered mattresses are not returnable for refund and do not apply to the comfort guarantee.
NO EXPEDITED SHIPPING IS AVAILABLE AT THIS TIME. Please allow 7-14 Days for delivery across Canada and the USA
Final Sale price includes all applicable state and local sales tax.
All information and content on this server are presented "as is" with no guarantee of any kind, either express or suggested, including but not limited to the implied warranties of merchantability, suitability for a particular purpose, including non-infringement. Any guarantee that is given in connection with any of the products can be seen on the warranty page.
The references and descriptions of goods within the web site materials are presented "as is" without any guarantee of any sort, either express or implied. Naturelle is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this web site are the sole responsibility of the companies providing the information ("advertisers"), and not Naturelle.
The inclusion of material on this server does not imply any endorsement by Naturelle, which makes no warranty of any kind on the topic matter of the server materials advertised.
A possibility exists that the server materials can include errors. Additionally, the plausibility exists that unauthorized additions, deletions, & changes can be done by third parties to the server materials. Although Naturelle attempts to ensure the integrity and accurateness of the server materials, it makes no promises about their correctness or accuracy. Before relying on any description made in all of the server materials, check with the merchant of the product to ensure that the information you are relying upon is accurate.
Naturelle's goal is for you to get the best night’s sleep imaginable. We are certain that you will enjoy your Naturelle purchase, but occasionally there are situations where a product must be returned.
We understand that returns can be requested under certain conditions. Please follow the return instruction below that applies to your particular situation.
1. Returning goods that are damaged when received. If upon delivery you see that not only is the carton torn but you know that the merchandise within is damaged, please refuse delivery. If the goods have been left at your door or you just opened the outer package and found the product's damaged
call us at 1-800-914-4690 or e-mail us at immediately for directions to process your replacement order.
2. Returning an unopened product.
If you are returning a product that is not damaged but still in the unopened original packing you must obtain an authorization number (RAN). Please contact us at and receive your return shipping authorization number, proof of purchase is required. Please provide your order number, purchase order number or invoice number. Only authorized returns will be accepted, so please contact us before sending back items to ensure proper credit. RMA number must be on the outside of all carton's otherwise item will be refused. Cusomers are responsible for all freight & shipping charges on returned goods and can choose the shipper of your choice to return products. Once we receive & inspect the return, A refund / credit will be issued for the product; freight fees are not refundable.
3. 1 Year comfort guarantee: Our comfort guarantee allows you to try our mattresses in your home and for 1 year you can upgrade or exchange your core & or topper for another firmness, We stand behind our Naturelle mattresses. (delivery and return charges will apply) it's the customer's responsibility to arrange the exchange of the products. items must be returned in original plastic packaging, and in as new condition, If items have been damaged in any way including, water, soiled, torn, or dirty the items will be refused and will void the comfort gaurantee.
4. Returning product's deemed to be faulty. (must be reported within 24 Hours of receiving) If you conclude that the product you received is defective, please e-mail us at declaring the particular reasons you consider your product damaged, including images of the defect. Other instructions or actions including Proof of purchase may be requested by our claims department. Upon receiving all the requested information, your request will be assessed. Only approved returns will be accepted and our RMA number need's to be on outside of all carton(s), or item(s) will be refused at our warehouse,
5. Cancellation following the order has shipped: If you attempt to cancel your order, but your order has already been shipped or is ready to ship, or if you refuse delivery, you will be subject to a 10% restocking fee.
Please Note: Any merchandise returned without following the above instructions completely, or products returned dirty, stained or Soiled, or not in there original packaging will be refused or denied, and NO credit will be refunded.
6. Items which are NOT REFUNDABLE or RETURNABLE Due to sanitary and health reasons, Which include All Hospital beds, ICU Hospital bed, Mattresses, Pillows, Mattress Protectors, Latex Toppers, Sheet Sets. And Mattress outer cover, on Sale and clearance priced merchandise. All Sales Are final, no refunds will be offered, and comfort guarantee is not applicable.
Natural Latex Sources;
All our natural rubber is sourced from, Indonesia, Malaysia and or Vietnam, We only use 100% Natural latex rubber in our mattresses, The finished mattresses are made in Canada.
Customer service is available as defined on the Contact Us page of this Web site.
Online Voucher Programs
All voucher coupons & sales priced merchandise, All sales are final...
VOID WHERE PROHIBITED:
Although the information on this website is accessible worldwide, not all products or services discussed on this web site are available to all persons or in all geographic locations or jurisdictions. Naturelle & the retailers each reserve the right to restrict the provision of their products or services to any person, geographic region, or jurisdiction, limit the amounts of any goods or services that they provide. Any offer for any goods or service made in the materials on this website is void where prohibited.
Retail COUPONS & OFFERS:
Coupons and Special Offers for Naturelle products cannot be combined on orders made on the Naturelle website. Discount vouchers offering free items can only be used by Customers who have already made their mattress purchase and as a token of our appreciation these vouchers can not be redeemed by clients who have not bought a mattress. To use the coupon make your purchase online and then return and make another purchase entering the discount code to receive the discount or Free item. Limit 1 Per household, coupon discount codes have no monetary value and are not redeemable for cash, Mattresses purchased using a discount C\coupon Or On sale items are not eligible for our 1 Year day comfort guarantee policy.
Both parties agree that in a case of litigation, the dispute shall be addressed in the courts of the city of Mississauga, in the province of Ontario, Canada.
The Terms and conditions constitute the entire agreement between you and Naturelle on this Web site. The terms and contingencies replace all prior or communications & proposals, whether electronic, oral or written between you and Naturelle on this web site. No modification of the terms & conditions shall be effective unless it is approved through Naturelle. If the stipulation of the terms & condition's is found to be contrary to the law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
All latex mattresses are made and developed in Canada; Our 100% natural Latex, sourced from Indonesia, Malaysia or Vietnam.
Terms & conditions policy: Effective May, 9th, 2015
Copyright © 2015 by Naturelle